Seller Responsibility Miningwatchdog Marketplace

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.

Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. You should also make every effort to provide excellent customer service from start to finish, including:

· Charging reasonable shipping and handling costs

· Specifying your handling time and return policy in your listing

· Responding to buyers' questions promptly

· Being professional throughout the transaction

· Making sure the item is delivered to the buyer as described in your listing

· Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date

To help you meet our seller performance, we have some basic requirements all sellers must meet. We also have tips on how you can meet – and exceed – buyers' expectations.